Frequently Asked Questions (FAQ)

General Questions

Q1: What services does XirfadTech Solutions LLC offer?
A: We provide a range of services including web design, tech support, technology consulting, photography, videography, and media services. We cater to businesses, individuals, and events of all sizes.

Q2: Where is XirfadTech Solutions LLC located?
A: Our office is located at 2719 W Division St, St. Cloud, MN 56301. However, we offer both in-person and remote services.

Q3: How can I get in touch with XirfadTech Solutions LLC?
A: You can reach us via email at info@xirfadtech.com or call us at 320-426-0165.

Booking & Appointments

Q4: How do I book a service with XirfadTech Solutions LLC?
A: You can book a service through our website's booking system. Simply navigate to the "Services" page, select the service you need, and choose a suitable date and time. You can also call us directly to schedule an appointment.

Q5: Do you require a deposit for bookings?
A: Yes, we require a deposit to secure your booking. The amount varies depending on the service and will be discussed during the booking process.

Q6: What is your cancellation policy?
A: Cancellations made at least 48 hours in advance will receive a full refund of the deposit. Cancellations made less than 48 hours in advance may result in a partial or non-refundable deposit. Please refer to our Cancellation Policy for more details.

Photography & Videography Services

Q7: What types of events do you cover for photography and videography?
A: We cover a wide range of events including weddings, baby showers, corporate events, family gatherings, and more. We also offer professional photo shoots for individuals and businesses.

Q8: How long does it take to receive the final photos or videos?
A: Typically, we deliver edited photos within 1-2 weeks and videos within 2-3 weeks, depending on the project's scope. We strive to deliver quality work in a timely manner.

Q9: Do you offer photo editing and retouching services?
A: Yes, all our photography packages include basic photo editing. Additional retouching services can be provided upon request.

Web Design & Tech Support

Q10: What is your process for website design?
A: Our process includes an initial consultation to understand your needs, followed by a proposal, design mockups, and development. We work closely with you throughout the process to ensure the final product meets your expectations.

Q11: Do you provide website maintenance services?
A: Yes, we offer ongoing website maintenance and support to ensure your website stays updated and secure. This can include content updates, security patches, and performance optimization.

Q12: Can you help with setting up an online store?
A: Absolutely! We specialize in creating e-commerce websites that are secure, user-friendly, and optimized for online sales.

Pricing & Payments

Q13: How do you determine pricing for your services?
A: Our pricing is based on the scope and complexity of each project. We offer competitive rates and provide a detailed quote after our initial consultation. Visit our Pricing Page for more information.

Q14: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Full payment details will be provided during the booking process.

Q15: Do you offer payment plans?
A: Yes, for certain services we offer flexible payment plans. Please contact us to discuss the options available.

Other Questions

Q16: Do you offer any discounts or promotions?
A: Yes, we occasionally run special promotions and offer discounts. Sign up for our newsletter to stay updated on our latest offers.

Q17: Can I request a custom service package?
A: Absolutely! We understand that each client's needs are unique. Contact us to discuss a customized package tailored to your specific requirements.

Q18: How do you handle customer feedback and complaints?
A: We value customer feedback and strive to provide the best service possible. If you have any concerns, please contact us directly at info@xirfadtech.com, and we will work to resolve the issue promptly.